What hosts ask us.
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Getting started Your website Money Calendars Compliance Your data
Getting started
What do I need to start?
An email address and your photos. Everything else you add as you go — nothing has to be ready before you start, and Shushko shows you what comes next.
How long before my website is live?
Minutes, if your photos are ready. Build it yourself or let Shushko create the first version, then change anything you want. When you are happy, press publish and it goes live straight away. That is when your plan starts. Every plan also includes a free call if you want help getting started.
Do I need tech skills?
No. You do not need to write code or hire anyone. You click on anything you want to change, and change it — what you see is what your guests will see.
Do I need a card to start?
No. You build everything for free — your website, your properties and your calendars. You add a card when you are ready to go live.
When do I pay?
When you go live — when any part of Shushko starts working for you: your site, your calendars, compliance tracking or your first booking. Everything before that is free. You have 7 days to set it all up. If you need more time, ask us and we will give you 14. Every plan includes a full refund within 14 days of going live.
What happens to the bookings I already have?
You add the bookings you took by phone, message or email. Bookings from Airbnb, Booking.com and Vrbo appear automatically once you connect their calendars.
Your website
Can guests book and pay on my website?
Yes. Your website shows your available dates. Guests choose their stay, fill in their details and book without messages back and forth. You decide how they pay — by card on the website, by bank transfer or in cash. The booking appears in your calendar, and those dates are blocked across your connected calendars.
Do I have to approve each booking?
You choose. A booking can confirm on its own, or wait for you to accept it. If you ask for payment up front, no booking is confirmed until the money arrives. The dates are held from the moment the guest books, so nobody else can take them. If the booking is not confirmed in time, the dates become available again.
Do I need hosting?
No. Your website runs on Shushko. Hosting and updates are included in your plan.
Can I use my own domain name?
Yes, from Pro up. You can register a new one or point a domain you already own at your Shushko website. On annual plans, your first year is covered, up to €25 — see the plans.
Can I use Shushko with the website I already have?
Yes. You can put a Shushko booking form on it. Guests see your available dates and book there, and everything still arrives in your Shushko calendar.
What languages can my website be in?
More than 30. You only need to write your website in one language. Shushko can translate it into others, so guests can read it in their own language.
Will my website work on a phone?
Yes. Most guests look at a rental on a phone. Everything works on a small screen, from the photos to the payment. There is nothing for you to set up.
Can I show reviews on my website?
Yes. You can add reviews you already have. Shushko can also ask new guests for a review after their stay. Nothing appears on your website until you approve it.
Can I add my own code?
Yes. Your website works without any code. If you know CSS, HTML or JavaScript, you can add your own code.
Money
Do you take a commission on my bookings?
No. You pay a fixed price for Shushko and nothing per booking, whatever that booking is worth. What a guest pays you is yours.
How do guests pay?
By card on your website, by bank transfer, or in cash when they arrive. You choose which of these you accept. For bank transfer and cash, you record the payment yourself when it arrives.
Do I need a Stripe account?
For card payments, yes. They go straight into your own Stripe account, which you set up in your name. If you only take bank transfer and cash, you do not need one.
Does my money pass through Shushko?
No. Card payments go from the guest into your Stripe account. Bank transfers and cash come to you. We never hold your money, so there is nothing to wait for and nothing for us to release.
Can I add a cleaning fee?
Yes. You can add a cleaning fee or any other cost to a booking, and the guest sees it before they confirm.
Can I get a refund?
Yes. Every plan includes a full refund within 14 days of going live. You can cancel at any time.
Calendars
Which booking platforms can I connect?
Airbnb, Booking.com and Vrbo on every plan. From Pro up, you can connect any platform that gives you a calendar link (iCal) — see the plans.
What happens when a booking comes in through Airbnb or another platform?
Those dates are blocked across your other connected calendars, including your own website. You do not have to block them by hand.
How do you stop double bookings?
Shushko keeps your connected calendars in sync. When a booking appears in one place, those dates are blocked in the others, including your own website. Calendar syncing is not instant, because each platform decides how often it refreshes its calendar, so a small delay is always possible.
Can I block dates myself?
Yes. Block any dates you want — for your own stay, for repairs, or for any other reason — and Shushko blocks them across your connected calendars.
Can I set my own prices and booking rules?
Yes. You can set prices for a single day or a range of dates. You can also set rules for how people book, such as minimum and maximum stays, and how far in advance guests can book.
Compliance
How do I know what I must report?
Shushko shows you what needs to be reported for each property and when. It shows which rules apply to each property, such as the registry number you must display on your website. It warns you before each deadline, and again if a report is late. For supported forms, it gives you the numbers you need, ready to copy.
Does Shushko send my declarations for me?
No. You send them yourself. Shushko never sends anything to the authorities.
Where does compliance tracking work?
The current locations are listed on our compliance page. We add a new location only when we understand its rules and deadlines properly. If your location is not listed, Shushko does not track it yet.
How do I collect my guests’ ID details?
You send the guest a link. They fill in the required details online before they arrive, and Shushko keeps them with the booking.
Does Shushko calculate guest taxes and fees?
Yes. You can set any taxes or fees you need, and Shushko includes them in the booking total. Where we support local rules, we can also prefill the amounts that normally apply, and you can change them if needed.
Whose responsibility is it if something is late?
Yours. The legal responsibility stays with you, not Shushko. Shushko changes one thing: you find out before the deadline, not after.
Your data
Where is my data kept?
On servers inside the European Union. That includes your bookings, your guests’ details and the ID information they fill in. You can read more on our Security and data page.
Who owns my guest data?
You do. You are the data controller for your guests’ data, and Shushko processes it on your behalf and according to your instructions. Our Data processing agreement sets out exactly what that means.
Can I take my data with me?
Yes. Your calendar can be exported at any time. For your bookings, your guests and your property details, ask us and we will send them to you.
What happens if I stop paying?
We remind you before your plan ends. If it does end, your website goes offline, but your own domain stays yours. We keep your data for the periods explained on our Security and data page. Money your guests already paid stays in your own Stripe account.
Do you use my data for anything else?
No. We do not sell your data. We measure how Shushko is used — which screens and features people use — so we can improve it. We do not use your guests’ personal details for analytics or advertising.
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