These Terms of Service (“Terms“) govern your access to and use of the Website, the Platform, and any related services provided by Shushko Ltd (together, the “Service“). Our company details are set out in our Privacy policy.

By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Capitalized terms used but not defined in these Terms have the meaning given to them in our Privacy policy.

These Terms incorporate by reference:

• our Privacy policy;
• our Refund and cancellation policy;
• our Data processing agreement; and
• our Cookie policy.

1. Who these terms apply to

These Terms apply to:

(a) Visitors. Anyone who accesses or browses the Website. If you only visit the Website, Sections 9 (Acceptable Use), 12 (Intellectual Property), 13 (Third-Party Services), 15 (Disclaimers), 16 (Limitation of Liability), and 17–23 apply to you.

(b) Hosts. Anyone who registers for or uses the Platform — whether to create, publish, or manage a Host Site, or to use any other part of the Service, and whether or not they have a Host Site (a “Host” or “Customer“). All of these Terms apply to you.

These Terms do not apply to Guests. A Guest who makes a booking through a Host Site contracts directly with the relevant Host, not with Shushko (see Section 6). Use of a Host Site by a Guest is governed by that Host’s own terms, which the Host is responsible for providing (see Section 5(c)).

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you use the Service on behalf of a company or other legal entity, you confirm you are authorized to bind that entity, and “you” refers to that entity.

You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without authorization.

3. The service

The Website provides information about Shushko and our products. Content on the Website is provided for general information only and does not constitute advice — including legal, tax, or regulatory advice — on which you should rely.

The Platform allows you to build and publish a Host Site, take bookings, accept payments, and use related tools we make available from time to time.

We may add, modify, or discontinue features at any time. We do not guarantee that the Service will be uninterrupted, error-free, or free from defects, or that it will produce any particular result — including any particular number of bookings, level of revenue, or search visibility.

4. Free trial, subscription fees, and payment

This section concerns the fees you pay us for use of the Platform. Payments made by Guests for bookings are covered in Section 8.

Free trials, subscription fees, billing, cancellation, and refunds are governed by our Refund and cancellation policy, which forms part of these Terms.

In these Terms, “Active Access Period” means any period during which you have access to the Platform, whether under a free trial or a paid subscription. Where these Terms refer to your subscription, the same applies during a free trial unless we say otherwise.

Fees are stated exclusive of VAT and any other applicable taxes, which will be added where required. You are responsible for any taxes arising from your own business activities, including in respect of bookings taken through your Host Site.

5. Your responsibilities as a host

You are solely responsible for your own business, for the content, operation, and legal compliance of your Host Site, and for your use of the Service generally. In particular, you are responsible for:

(a) Legal compliance. Ensuring that your properties, listings, pricing, and rental activity comply with all laws applicable to you — including short-term rental registration and licensing requirements, tourism and public-security reporting obligations, tax obligations, and consumer protection law. Knowing which registration, reporting, and tax deadlines apply to you, and meeting them, regardless of any date, reminder, list, or summary shown by the Platform. Where the Platform is able to submit a report or registration to an authority on your behalf, it does so only where that functionality is available for your jurisdiction and you have enabled it, and only using the information you and your Guests provide. You remain responsible for confirming that each submission has been made and accepted, and for making any submission the Platform does not make for you.

(b) Your content. All text, images, property information, and other content you upload, and ensuring you have the rights to use it.

(c) Your guest terms. Drafting, displaying, and enforcing your own booking terms, cancellation policy, house rules, and privacy notice for your Host Site, and honouring them. We may make template legal documents available for your Host Site, including a privacy notice, a cookie policy, and terms of use. Any such template is provided for convenience only. It is not legal advice, we do not warrant that it is complete, accurate, or suitable for your circumstances or for the jurisdictions in which you operate, and we are under no obligation to review, maintain, or update it. You remain responsible for reviewing any template, adapting it to your business, and keeping the documents published on your Host Site accurate and current.

(d) Guest data and tracking. Where you enable analytics, advertising, or other tracking technologies on your Host Site, ensuring these are configured and used lawfully, including obtaining any consent required under applicable e-privacy law. You are the controller of Guest personal data collected through your Host Site or otherwise through the Service, including through any guest registration form we host on your behalf (see Section 7). Where you enable guest registration or identity collection features, you decide what information is collected and for what purpose, you must have a lawful basis for collecting it, and you are responsible for providing Guests with the information required by Articles 13 and 14 GDPR at the point it is collected. We may make a template guest privacy notice available for this purpose; the terms of Section 5(c) apply to it.

(e) Guest relationships. All communication with your Guests, delivery of the accommodation, and resolution of any complaint, cancellation, refund, or dispute arising from a booking.

(f) Your account continuity and integrations. Ensuring your trial or subscription remains active, and that any connection between your account and a third-party channel is maintained. If your account lapses or is suspended, or a channel connection fails or is disconnected, automated processing — including guest communications and calendar synchronization — stops. You are exclusively responsible for monitoring your own bookings and calendars, and for any resulting double-bookings, missed reservations, or lost revenue.

6. Bookings between hosts and guests

Shushko provides software. We are not a party to any booking, rental agreement, or other contract between you and a Guest. We do not act as a travel agent, letting agent, property manager, or intermediary, and we do not own, manage, or inspect any property.

Any contract for accommodation is formed directly between you and the Guest, on your terms. We are not responsible for the performance of that contract by either party.

7. Data protection

Each party will comply with applicable data protection law.

Where we process personal data on your behalf — including Guest data collected through your Host Site or through any guest registration form we host on your behalf — you are the controller and we are the processor, and that processing is governed by our Data processing agreement.

You must not submit, or instruct us to process, special categories of personal data (as defined in Article 9 GDPR) through the Service, except to the extent expressly required by applicable law for guest registration purposes. Identity and travel document details — such as a passport or identity card number, nationality, or date of birth — are not special categories of personal data for the purposes of this Section, and may be processed through the Service where you have enabled guest registration functionality.

8. Guest payments

This section concerns payments made by Guests for bookings. Fees you pay us for your own subscription are covered in Section 4 and our Refund and cancellation Policy.

You are the merchant for all bookings taken through your Host Site. Guest payments are made to you, not to Shushko. We do not receive, hold, or control Guest funds, and we are not a payment institution, payment processor, or merchant of record.

Online payments. Where you enable online card payments, these are processed by Stripe through a Stripe account connected to your Shushko account. You must open and maintain your own Stripe account and comply with Stripe’s terms and policies, which form a separate agreement between you and Stripe.

Offline payments. Where you enable payment methods settled outside the Platform — including cash and bank transfer — the Platform records only that such a method was selected and any details you enter. We do not process, verify, receive, or confirm these payments. You are solely responsible for agreeing terms with the Guest, collecting the money, confirming receipt, issuing receipts or invoices, and recording the payment accurately in the Platform.

Where you provide bank account or other payment details for display to Guests, you are responsible for their accuracy and for keeping them up to date. We display these details as you enter them and do not verify them. We are not liable for payments sent to incorrect, outdated, or fraudulently altered details.

You are solely responsible for: issuing refunds in accordance with your own cancellation policy; all chargebacks, disputes, reversals, and negative balances; all payment processing fees; the collection and remittance of any taxes or tourist levies; and compliance with any obligations imposed by Stripe or by applicable payment or financial services regulation. We are not liable for any of these, or for any act, omission, delay, or decision of Stripe, including suspension or closure of your Stripe account.

9. Acceptable use

You must not use the Service to:

• publish false, misleading, unlawful, or infringing content, or advertise property you are not entitled to rent;
• violate the rights of any person, including intellectual property and privacy rights;
• send unsolicited marketing in breach of applicable law;
• attempt to gain unauthorized access to the Service, interfere with its operation, or circumvent usage limits or security measures;
• use any robot, spider, scraper, or other automated means to access, monitor, or copy any part of the Website or the Platform, or to build or maintain a copy of any data made available through them;
• impersonate any person, or misrepresent your identity, affiliation, or authority;
• reverse engineer, copy, resell, or provide the Service to third parties as your own product; or
• use the Service in a way that harms, overloads, or degrades it for others.

You must not publish, upload, or transmit through the Service any content that:

• is unlawful under the laws of Bulgaria, of the country in which you operate, or of the country in which the property is located;
• is pornographic, sexually explicit, obscene, or otherwise offensive;
• depicts, promotes, or facilitates violence, terrorism, self-harm, or illegal activity;
• promotes discrimination, hatred, or harassment against any individual or group, including on the basis of race, ethnicity, religion, sex, sexual orientation, disability, or nationality;
• involves the sale or promotion of illegal drugs, weapons, counterfeit goods, or other prohibited products or services;
• is fraudulent or deceptive, including misrepresenting a property, its availability, or its price; or
• is prohibited by any payment provider you use through the Service.

You are responsible for content submitted to your Host Site by others, including any Guest reviews or messages you choose to publish, and for including equivalent restrictions in your own terms with Guests.

We may investigate suspected breaches and suspend or terminate access where we reasonably believe a breach has occurred.

10. Permitted purpose and competing businesses

You may use the Platform only to advertise and manage accommodation that you own or manage, and to take bookings for it. Any other use is prohibited.

For the avoidance of doubt, you may use the Platform to manage properties on behalf of owners you act for, as a property manager or co-host.

You must not license, sell, rent, lease, sublicense, white-label, redistribute, or otherwise commercially exploit the Service, or make it available to third parties as a product or service of your own — including offering Shushko-built sites to clients as your own product or as a separately charged service.

Where you breach this section, we may suspend or terminate your account immediately and without notice, and no fees will be refunded.

Separately, and whether or not you have breached these Terms, we may refuse to provide the Service to, or terminate the account of, any person or entity that operates or is affiliated with a business similar to or competing with ours. We may exercise this right at any time and without prior notice. Where we terminate on this basis alone, we will refund any prepaid fees for the period you can no longer use. We have no further liability to you in connection with such termination.

11. Content responsibility and reporting

You are solely responsible for all content published on your Host Site. We do not pre-screen, monitor, or verify Host content, and we act only as a provider of hosting and related technical services in respect of it.

If you believe content on a Host Site is unlawful or breaches these Terms, you can notify us using the contact details in our Privacy policy, with enough detail to identify the content and the reason for your report. Where we become aware of content that is unlawful or breaches these Terms, we may remove or disable access to it, and suspend or terminate the relevant account, without prior notice and without liability to you.

We may also remove content or suspend a Host Site where required to comply with a legal obligation or a request from a competent authority.

12. Intellectual property

Our rights. We (or our licensors) own all rights in the Service, including the Website, the Platform, their software, source code, design, layout, text, images, and other content we provide, together with the Shushko name, logo, and any other trademarks, trade names, and brand features we use (our “Brand Features“). These Terms do not transfer any ownership to you, and all rights not expressly granted are reserved.

Your licence. We grant you a limited, non-exclusive, non-transferable, revocable right to access the Website, and — during your Active Access Period — to use the Platform for your own business purposes, in each case in accordance with these Terms.

Restrictions. Except as expressly permitted, you must not copy, reproduce, republish, download, transmit, distribute, mirror, frame, or create derivative works from any part of the Website, the Platform, or our Brand Features, and you must not use our Brand Features without our prior written consent.

Templates and design assets. Any templates, layouts, themes, or design elements we make available for building a Host Site remain ours or our licensors’. You may use them to build and operate your Host Site during your Active Access Period, but you acquire no ownership in them and may not extract, resell, or reuse them outside the Service.

Our branding on Host Sites. Host Sites published on a Shushko subdomain, and Host Sites on trial or free plans, may display Shushko branding, such as a “Powered by Shushko” link. You must not remove, obscure, or alter this branding except where we make removal available as part of a paid plan. Where removal is available, you may choose to keep the branding in place, and we may offer benefits for doing so on terms we publish from time to time. We may change the form and placement of this branding.

Your content. You retain ownership of the content you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, and display that content solely to the extent necessary to provide and improve the Service and to publish your Host Site.

Feedback. If you send us suggestions, ideas, or feedback about the Service, we may use them freely and without restriction or obligation to you.

13. Third-party services

The Service may integrate with third-party services. These currently include booking channels, payment providers, and domain registrars, and may include other categories of service that we make available from time to time. Those services are provided by their own operators under their own terms, and we are not responsible for their availability, accuracy, performance, or acts and omissions, or for any changes to or withdrawal of a third-party service. Where you connect or use a third-party service, you are responsible for complying with that provider’s terms.

14. Suspension and termination

You may stop using the Service at any time, and cancel your subscription as described in our Refund and cancellation policy.

We may suspend or terminate your access, in whole or in part, where: you breach these Terms; your payment is not received; we reasonably suspect fraud, unlawful activity, or misuse; or we are required to do so by law. Where practical and lawful, we will give you notice.

On termination, your right to use the Service ends. Where your Host Site is suspended, expires, or is terminated, we will cease publishing your content.

Any Shushko subdomain allocated to you remains ours at all times. Following termination we may use that subdomain as we see fit, including allocating it to another Host.

Where your Host Site uses a domain you control, that domain remains yours and you may point it elsewhere at any time. For as long as it continues to resolve to our servers after your Host Site is suspended, expires, or is terminated, we may serve our own marketing page at that address or redirect it to the Website. We will not serve the Host Site of another Host at a domain you control.

Retention, return, and deletion of data are governed by our Privacy policy and, for Guest data, our Data processing agreement.

15. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all warranties, conditions, and terms not expressly set out in these Terms, whether implied by statute, common law, or otherwise.

The Service has not been developed to meet your individual requirements. It is your responsibility to satisfy yourself that its features meet your needs before relying on it.

Without limiting the above, we do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that the Service will be free from bugs. You acknowledge that, as with software of this nature, errors may occur — including in calendar synchronization — and that these may result in missed bookings or double-bookings. You are responsible for monitoring your own bookings and calendars.

We are not responsible for delays, delivery failures, or other loss resulting from the transmission of data over communications networks, including the internet.

The Service may rely on information held by, or received from, third-party sources, including booking channels. We are not responsible for the availability, accuracy, or completeness of that information, or for information you input yourself.

We do not warrant that amounts calculated, displayed, or recorded by the Platform — including prices, totals, fees, deposits, taxes, tourist levies, refunds, or payment records — are accurate or complete. These are generated from the information you and third parties provide and from settings you configure. You are responsible for checking them, and for the correctness of what you charge, collect, refund, remit, and report. You should not rely on the Platform as a source of tax or accounting advice.

We do not warrant that any date, deadline, reminder, list, or summary shown by the Platform in connection with registration, reporting, or tax obligations is complete, current, or correct. These are provided for your convenience only. The rules that apply to you change over time and differ by country, region, and property, and we are under no obligation to monitor or update them. You are responsible for knowing which obligations apply to you, for meeting them on time, and for maintaining your own records. Where the Platform submits information to an authority on your behalf, we do not warrant that a submission will be made, delivered, accepted, or made on time. Transmission depends on systems operated by third parties and by public authorities. You are responsible for verifying that each submission required of you has been made and accepted.

We do not warrant that your content will not be lost or corrupted, and we have no obligation to maintain backups of it on your behalf. You are responsible for keeping your own copies of content and data that matter to you.

16. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, and to the fullest extent permitted by law:

(a) we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, bookings, business, goodwill, data, or anticipated savings, however arising;

(b) we are not liable for any loss arising from: bookings not received, cancelled, or double-booked; the acts or omissions of Guests, booking channels, payment providers, or other third parties; any failure, delay, rejection, or error in a submission to an authority; your failure to comply with laws applicable to your business; or suspension of your account for non-payment; and

(c) our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

This limitation applies to all claims arising under these Terms and any document incorporated into them, including our Data Processing Agreement.

17. Indemnity

You will indemnify us against any claims, damages, losses, and reasonable costs (including legal fees) arising from: your use of the Service; your Host Site or content; your breach of these Terms or applicable law; your rental activity or dealings with Guests; or any claim brought by a Guest, third party, or authority in connection with your business or your use of the Service.

18. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including internet or network failures, outages or acts of third-party providers, power failures, natural events, or governmental action. We will take reasonable steps to minimize the effect of any such delay.

19. Changes to these terms

We may update these Terms from time to time. Changes take effect when posted, and the “Last Updated” date above reflects the most recent revision. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and, if you have one, cancel your subscription.

20. General

Entire agreement. These Terms, together with the documents incorporated by reference above, are the entire agreement between us regarding the Service.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

No waiver. A failure to enforce any provision is not a waiver of our right to enforce it later.

Order of precedence. In the event of conflict, our Data Processing Agreement prevails on matters concerning the processing of personal data; otherwise these Terms prevail over the other documents incorporated by reference.

21. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of Bulgaria, excluding its conflict of law rules. The courts of Sofia, Bulgaria have exclusive jurisdiction, except where mandatory law gives you the right to bring proceedings in another jurisdiction.

Nothing in this section affects any statutory rights you may have that cannot be excluded under applicable law.

22. Language

These Terms are published in English. Where we provide a translated version, it is for convenience only, and the English version shall prevail in the event of any inconsistency or conflict.

23. Contact

For questions about these Terms, contact us using the details in our Privacy policy.